FAQ
1. What should I expect to receive with my purchase, and in what condition?
All refurbished products will come with accessories that may not be original but are guaranteed to be compatible and fully functional. Products will be packaged in original packaging or a brand-new cardboard box. Each product receives thorough cleaning and inspections with minimal to no signs of wear or visible cosmetic imperfections when held at arm’s length. Every unit comes with batteries that exceed 80% capacity, making it as good as new.
2. What if I’m not completely satisfied with my purchase?
We want you to be delighted with your purchase. But if you aren’t happy with what you get, you are eligible for a replacement (or a refund within 90 days with the Renewed Guarantee receipt). If something goes wrong with your refurbished product, you will enjoy the same service and support that anyone else is entitled to. Contact us at https://ca.soundcore.com/pages/contact-us.
Our Mission
At Soundcore, we aim to restore trust and desire for refurbished devices. We are committed to providing consumers who are looking for a more affordable, reliable, and eco-friendly alternative to purchasing brand new products. Join us on our mission and take that first step to living a greener life!
