soundcoreCredits Rewards Terms and Conditions

These Terms and Conditions ("Terms and Conditions") govern the soundcore Rewards ("soundcoreCredits" program). Members of the program will earn points (called "soundcoreCredits") in connection with the purchase of qualifying online products and online activities that are redeemable towards the purchase of certain products at soundcore.com. For soundcore products in physical retail institutions or third-party websites (including but not limited to eBay, Amazon, and other third parties), such products are not currently eligible for the accumulation of credits.

1. About soundcoreCredits  

1.1. Free Membership. Membership in the loyalty program is free of charge, but you must have an account on soundcore.com. Please refer to our Privacy Policy to understand how the information you provide to us will be used. This program is void where prohibited.  

1.2. Eligibility. To qualify for membership, you must create an account. Creating an account makes you a member. If you choose to create an account, you need to maintain the confidentiality of your account, username, and password, and limit access to your account. You are responsible for keeping this information up-to-date, complete, accurate, and true. You agree to take responsibility for all activities that occur under your account, username, and/or password. You agree to only provide the most recent, complete, accurate, and true information. If you access and use this website on behalf of others, you declare that you have the right to bind the party to all the terms and conditions provided by this website, and to the extent that you have this authority, you agree to be bound by these terms and conditions and accept responsibility for any improper use of this website or content. Each individual can only have one membership account. When it is found that an individual has more than one account, we have the right to freeze these accounts and cancel the Credits.  

1.3. How to join the soundcoreCredits program. Create an account: Visit the soundcore.com and become a registered user. The system will ask you to enter your email address and password. Once you submit the required information, your account is successfully created, and you are added to our soundcoreCredits program.  

1.4. How to access/change your member information. You must update your personal information on your account in a timely manner. To do this, click on the "My Account" section and access your account by entering your registered email address and current password. In the personal center, you can access your account information and change your personal profile.

2. Earning Credits  

2.1. General Rules. Members can purchase eligible online products on soundcore.com to earn points. To earn online shopping points, you must log into your account. You can check whether you are logged into the website at any time by clicking on the user icon in the upper right corner of the website.  

2.2. Earning Rate. Members can earn 1 soundcoreCredit for every $1 spent on eligible products; if you are logged into the website, you can purchase eligible online products on on soundcore.com. Credits are based on your order subtotal, after any discounts. Credits are rounded to the nearest whole number. For example, if you spend $99.99, you will earn 100 soundcoreCredits.  

2.3. soundcoreCredits will be added to your account in the following cases. soundcoreCredits earned from shopping may be delayed in displaying: You will earn soundcoreCredits: 

-When registering an account. The reward can only be claimed once. 

-When subscribing. The reward can only be claimed once. 

-When you purchase eligible products and ship them: Credits will be credited after the order is placed, but there is a 30-day freeze period.

 -In the soundcore Fan Center, other tasks that can earn points are explained.

2.4. Excluded Responsibilities. Members can only earn points when purchasing (i) eligible online products. The calculation of credits does not include shipping costs and all taxes paid by members, including but not limited to federal, state, and local taxes or use taxes. Any discounts or other credits related to products or services will not earn credits. For example, if a product that usually sells for $50 is reduced to $25, then the member can only earn credits corresponding to the $25 shopping amount. Purchasing gift cards, or redeeming vouchers, cannot earn credits. All purchases made under the following circumstances cannot be counted as member credits: (i) Purchases made by members before joining this program (ii) Members who do not log into soundcore and associate their account with the member's online account are not eligible to earn soundcoreCredits. Purchasing soundcore products outside of the soundcore official website is also not eligible for the soundcoreCredits rewards program. (iii) Wholesale retailers are not eligible to participate in this rewards program.  

2.5. Returns/Order Cancellations. If a purchase order is canceled, refunded, a credit card or gift card is rejected, or goods are returned, the earned soundcoreCredits will be deducted from your account, and the deduction amount will be equal to the points earned in the original transaction, including any applicable bonus points.  

2.6. Reward soundcoreCredits Promotions. From time to time, soundcore.com may run certain reward soundcoreCredits promotions. In reward soundcoreCredits promotions, members can earn additional or "reward soundcoreCredits" by purchasing certain online products. When you purchase these specially marked products or purchase during the reward soundcoreCredits period, you will receive the reward soundcoreCredits specified in the promotion. Bonus soundcoreCredits promotions are subject to promotional terms and conditions and may be offered at any time at soundcore's discretion.  

2.7. About Free Gifts. If the product you purchase during the promotion comes with additional free gifts, the retail value of the free gift will not be issued to soundcoreCredits.

3. Credits Redemption  

3.1. soundcoreCredits must be used under the conditions specified in these terms and conditions and are only supported for online use on soundcore.com. 

3.2. soundcoreCredits reward content. Rewards are usually soundcore discount codes, gift cards (soundcore or third-party gift cards), and products (including physical gifts or soundcore accessories), redeeming these products will deduct the corresponding number of accumulated points from your soundcoreCredits account. Some rewards can only be claimed during a specific period or are limited in supply. Redemption rules may change and be updated on this page.  

3.3 How to redeem soundcoreCredits? Log into your account on soundcore. Go to "Redeem soundcoreCredits", choose the reward you want on the soundcoreCredits page. Points will be deducted at the time of redemption. Some rewards are subject to separate terms and conditions that you agree to apply to the reward, these terms and conditions will be provided when the reward is offered. Rewards are non-returnable, non-refundable, and have no cash value. Please read the rules for each reward carefully and check carefully before redeeming soundcoreCredits.  a. Discount Codes After you confirm the redemption of soundcoreCredits, you will receive a one-time discount code. These can be used for shopping on the soundcore official website. Copy and paste the code into the discount bar during checkout to use. 

-Only one discount code can be used per transaction. 

-Some coupons cannot be used for certain products.

-Some discount codes may have a minimum purchase amount or minimum quantity limit. 

-Some coupons can only be used at specific times and may expire if not used in time.

-Any rewards discount applicable to the order will be evenly distributed to the applicable products in the order upon completion of the return. b. Products/Free Accessories Select the product you want to redeem soundcoreCredits for, then click "Redeem Now". Then, fill in the delivery address and submit. You do not need to pay any additional fees. 

-Products will be shipped separately. 

-Once you confirm the redemption, the reward will be credited directly. 

-Once the reward is shipped, you will receive a shipping notification with a tracking number. Please visit the corresponding redemption order in the personal center for more information. 

-We apologize, but once you confirm the redemption of soundcoreCredits, you will not be able to cancel, return, or exchange the reward. 

-If you receive a damaged or incorrect product, please contact soundcore customer service at support@soundcore.com within 7 days of receipt. 

c. Other items supported for redemption in the credits store  We encourage you to redeem points so you can experience all the benefits of the soundcoreCredits program, including discounts, and products. The discount codes and accessories supported for redemption are subject to change, termination, restriction, and replacement at our discretion at any time, whether or not notice is given. How and when rewards are issued is at soundcore's discretion.

4. Excluded Responsibilities.

Each individual can only open one account. The discount code redeemed cannot be combined with any other discount code. soundcoreCredits cannot be used for past purchases. soundcoreCredits accumulated by different members on different accounts cannot be combined or pooled for the purchase of products or for any other reason. soundcoreCredits earned in a single transaction cannot be redeemed in the same transaction. Redeemed soundcoreCredits cannot be retroactively applied to any past orders. soundcoreCredits have no cash value outside of the online soundcore official website and are only valid for members in good standing. If membership is canceled, rewards will be invalid and cannot be sent. The entire redemption process must be completed within the valid membership lifecycle.

 5. Credits Expiration and Time Invalidity.

Currently, standard points expire 365 days from the date they are assigned to your account, so please use your points before then. The expiration time of points is subject to change at soundcore's discretion.

 6. Rewards cannot be canceled.

After credits are redeemed, rewards (discounts, products) will be obtained, and we cannot cancel the credits redemption and reapply the credits to your soundcoreCredits account.

 In summary, 

Registering on soundcore.com and joining the soundcoreCredits rewards program means that you agree to comply with the terms and conditions, as well as any other terms that may be related to the rewards program. If you violate the rules listed on this page, soundcore reserves the right to cancel, modify, suspend, or restrict the loyalty program, your account, point redemption, or any aspect of the program (including but not limited to point redemption rates and point expiration policies) at any time. Changes will be made without notice. soundcore may make these changes, even if these changes may affect your ability to use accumulated credits. You are responsible for understanding the terms and conditions of this program. The credit balance of a member, as reflected in soundcore's records, should be considered correct. soundcore has the right to determine the number of credits in its account based on its internal records related to the member's account. If the amount due on the member's receipt does not match soundcore's internal records, soundcore's internal records will prevail. soundcore is not responsible for any errors caused by incorrect member information. The transfer rights of points obtained or granted under this program are strictly limited. Selling points is prohibited and may result in the forfeiture or cancellation of your points, as well as the suspension or termination of your membership. All transactions involving points and all member accounts are subject to soundcore's review and verification. If a member abuses the loyalty program or does not comply with the terms and conditions of the loyalty program, soundcore can revoke their loyalty program membership at any time. Fraudulent or abusive behavior related to accumulating points or redeeming rewards may result in the revocation of membership in the program and may affect the member's eligibility to participate in any other soundcore programs, whether now or in the future. Credits are non-transferable, non-revocable, and invalid outside the soundcore official website, and purchases made outside the soundcore official website cannot earn points (including but not limited to Facebook resale groups, eBay, Amazon and other third parties)