{
  "body": "<div data-docx-has-block-data=\"true\" data-lark-html-role=\"root\" data-page-id=\"JQ21d46nLoHjiuxXQdScWfoHnwd\">\n<div class=\"ace-line ace-line old-record-id-RIyyd25knor4b2xYWGHc7E27nwg\"><strong>Shipping Method</strong></div>\n<div class=\"ace-line ace-line old-record-id-AWjCdRHJro7fJVxZatscUxi6nDe\">We offer free Standard Shipping on all orders. Premium shipping options are available exclusively to registered members on our website.</div>\n<div class=\"ace-line ace-line old-record-id-UdoLd4qonodsBTxxHJXcKwpLnqg\"><br></div>\n<div class=\"ace-line ace-line old-record-id-UWMXdsiAdoRcnFxudKYc5G1gnve\"><strong>Notes:</strong></div>\n<div class=\"ace-line ace-line old-record-id-Ku6udzXnPod95Kx37w8c1hkSn1H\">If your order includes pre-sale items, the delivery timeframe will depend on their availability.</div>\n<div class=\"ace-line ace-line old-record-id-Fq82dVmp6o5Gh3xJDqoc8vYXnvg\">For guaranteed delivery times, please complete payment on the same day by 12:00 PM (noon).</div>\n<div class=\"ace-line ace-line old-record-id-IqPjdGYhQoi4CJxMeUIclZ2xnKg\"><br></div>\n<div class=\"old-record-id-LZk3d3jueoU1aVxZwkMcxXB9nof\" data-type=\"sheet\"><meta content=\"text/html; charset=utf-8\" http-equiv=\"Content-Type\">\n<table style=\"width: 100%; border: 1px solid black; border-collapse: collapse; text-align: center;\">\n<thead>\n<tr>\n<th style=\"border: 1px solid black; padding: 8px;\">Eligible Users</th>\n<th style=\"border: 1px solid black; padding: 8px;\">Shipping Method</th>\n<th style=\"border: 1px solid black; padding: 8px;\">Shipping Time</th>\n<th style=\"border: 1px solid black; padding: 8px;\">Costs</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td style=\"border: 1px solid black; padding: 8px;\">Registered Members Only</td>\n<td style=\"border: 1px solid black; padding: 8px;\">Next-Day Shipping</td>\n<td style=\"border: 1px solid black; padding: 8px;\">1-2 business days</td>\n<td style=\"border: 1px solid black; padding: 8px; text-align: center;\">Under 12 pounds, $9.99<br>Over 12 pounds, $14.99</td>\n</tr>\n<tr>\n<td style=\"border: 1px solid black; padding: 8px;\">Registered Members Only</td>\n<td style=\"border: 1px solid black; padding: 8px;\">Express Shipping</td>\n<td style=\"border: 1px solid black; padding: 8px;\">1-3 business days</td>\n<td style=\"border: 1px solid black; padding: 8px; text-align: center;\">Under 12 pounds, $6.99<br>Over 12 pounds, $9.99</td>\n</tr>\n<tr>\n<td style=\"border: 1px solid black; padding: 8px;\">All Customers</td>\n<td style=\"border: 1px solid black; padding: 8px;\">Standard Shipping</td>\n<td style=\"border: 1px solid black; padding: 8px;\">3-7 business days</td>\n<td style=\"border: 1px solid black; padding: 8px;\">Free</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div class=\"ace-line ace-line old-record-id-Fo8pdJ58AoZUDpxocNjceFpNnac\"><br></div>\n<div class=\"ace-line ace-line old-record-id-BcKpdhlRloFlF7xpVUWcAaMKnlf\"><strong>General Shipping Policies</strong></div>\n<div class=\"ace-line ace-line old-record-id-Fz6rdTjqmolMZixttI6cruFrnad\"><br></div>\n<div class=\"ace-line ace-line old-record-id-IuoqdDUFaoo5EmxDRhGc7HQGnGd\"><strong>Delivery Method</strong></div>\n<div class=\"ace-line ace-line old-record-id-Uu41dvGXYoTSVSxy8E4cpaUNnpb\">Amazon is our logistics partner for shipping soundcore products and will select the carrier best suited for efficient delivery to your location.</div>\n<div class=\"ace-line ace-line old-record-id-XGP6dC90rogV1JxQ1A1cpFXMnof\"><br></div>\n<div class=\"ace-line ace-line old-record-id-T1G9d1XJGo6wuGxDDZJci9ibnMg\"><strong>Estimated Delivery Window</strong></div>\n<div class=\"ace-line ace-line old-record-id-MbRJdfY8MoGe5RxhMybcGHE8nPc\">You can find the estimated delivery window for your package at the Order Tracker and order notifications once made available.</div>\n<div class=\"ace-line ace-line old-record-id-HAHudNSx8oZiXzxRxzucPlecn4b\">While most orders are delivered within the estimated timeframe, factors such as flight schedules, weather, and other external conditions may affect delivery. Additionally, orders containing preordered or customized items may have extended delivery times. For the latest updates, please refer to the tracking information provided.</div>\n<div class=\"ace-line ace-line old-record-id-Ng1jd0WAsoab7mxMmVPcTvvRnWb\"><br></div>\n<div class=\"ace-line ace-line old-record-id-IZ1SdMwSHoMp8BxmPlHcvGHMncf\"><strong>Tracking</strong><strong> Your Order</strong></div>\n<div class=\"ace-line ace-line old-record-id-HBKOd0qykoyz9hxtO9VcbIGkn3b\">Track your soundcore order via the \"Your Orders\" section. For more tracking information, visit our Order Tracker.</div>\n<div class=\"ace-line ace-line old-record-id-FAs1dMPtFoIYXKx6XIYcXHmJnCb\"><br></div>\n<div class=\"ace-line ace-line old-record-id-JT6zdNe84oIeDpxtpRaclUdvnvd\"><strong>Shipping Restrictions</strong></div>\n<div class=\"ace-line ace-line old-record-id-AKqAdmkFpogVAAxBn6pc0ynOnmk\">Some items may be subject to shipping restrictions due to local or state regulations, hazardous materials, oversized dimensions, or address types that cannot be serviced by some carriers.</div>\n<div class=\"ace-line ace-line old-record-id-SSOOdkFouoy9EAx25XucZynrnUd\"><br></div>\n<div class=\"ace-line ace-line old-record-id-SLLjdUHJYoC2l2x27GicACshnLg\"><strong>Important Information</strong></div>\n<div class=\"ace-line ace-line old-record-id-X7eMdLAFco3cVxxc4Tcc6H9knRb\">soundcore is not responsible for delays in delivery caused by natural events or other factors beyond our control. This includes delays experienced by the courier, including customs clearance.</div>\n<div class=\"ace-line ace-line old-record-id-LmMddTKP3oJRpzxRKvQcxgU3nJf\"><br></div>\n<div class=\"ace-line ace-line old-record-id-Yu6YdkuCfosirkxcKBGcsPU6nLe\"><strong>Risk and Loss</strong></div>\n<div class=\"ace-line ace-line old-record-id-HfpVdphC4okZisxVLH9c9mMXn0g\">All orders are shipped under a shipment contract, meaning risk and ownership transfer to the customer upon delivery to the carrier.</div>\n<div class=\"ace-line ace-line old-record-id-C0O3d5dGyogUgAx6KvVcqe51nce\">If you purchased shipping insurance, you can file a claim through the \"Order Center\" for any loss, damage, or delay during transit.</div>\n<div class=\"ace-line ace-line old-record-id-FZcwdAo2Xolt0Tx9ZsWccuLLnPd\"><br></div>\n<div class=\"ace-line ace-line old-record-id-FxP5dl9oao6GJ0xloJwcCXM3nfc\"><strong>Claims Processing</strong></div>\n<div class=\"ace-line ace-line old-record-id-RxxrdOrMoopIfBxpmmocrGwYnDe\">Reports of lost, missing, incorrect, or damaged items must be filed within 7 days of the order's delivery date. For incorrect or damaged items, please include photos with your claim. soundcore reserves the right to limit or decline reshipments or refunds as necessary. Courtesy reshipments are not eligible for return or refund.</div>\n<div class=\"ace-line ace-line old-record-id-YAP0doAS3oKuh2xXsuBc5vyjn8g\"><br></div>\n<div class=\"ace-line ace-line old-record-id-SS9YdW3wPoCDH7xNdmxcSIJfn5f\"><strong>Frequently Asked Questions</strong></div>\n<div class=\"ace-line ace-line old-record-id-EWv6dgzcGo1ZNcxYkshcCDrvnuq\"><br></div>\n<div class=\"ace-line ace-line old-record-id-Cy3gdVnMro8TSDxgywcc1Ivvnnc\"><strong>I ordered multiple items. Will they be delivered together?</strong></div>\n<div class=\"ace-line ace-line old-record-id-XsJudQHVUodX05xQPMmc202Dn0c\">We aim to deliver all items together. However, different shipping methods may be applied depending on the product, so some items may arrive separately. You will receive a shipment notification for each item as it ships.</div>\n<div class=\"ace-line ace-line old-record-id-ZPsTdrO3bo3J7ExVq0Dc2vUjnEd\"><br></div>\n<div class=\"ace-line ace-line old-record-id-FnxmdCyRoo1GpUxseCScPbMtnmb\"><strong>Can I change my delivery address after shipment?</strong></div>\n<div class=\"ace-line ace-line old-record-id-YC4ddhmq0oqAf0xgiktcspxsnxb\">Unfortunately, we cannot modify the delivery address once an order has been shipped.</div>\n<div class=\"ace-line ace-line old-record-id-Y1fydxEXQokmWPxe85kcvPg6nkb\"><br></div>\n<div class=\"ace-line ace-line old-record-id-FUgGd9v1FohK6rxZgpIcO3RAn60\"><strong>What should I do if I receive the wrong product?</strong></div>\n<div class=\"ace-line ace-line old-record-id-UkN4dPMwroZnXgxeVKpcGBe6noc\">Please get in touch with our customer support team at <a href=\"mailto:service@soundcore.com\" data-lark-is-custom=\"true\">service@soundcore.com</a> immediately.</div>\n<div class=\"ace-line ace-line old-record-id-Y1fydxEXQokmWPxe85kcvPg6nkb\"><br></div>\n<div class=\"ace-line ace-line old-record-id-FUgGd9v1FohK6rxZgpIcO3RAn60\">\n<div data-lark-html-role=\"root\"><strong><span class=\"text-only\" data-eleid=\"8\"><span class=\"text-only\">How to Use the Worry-Free Purchase </span><span class=\"text-only text-with-abbreviation text-with-abbreviation-bottomline\">Service</span></span><span class=\"text-only\" data-eleid=\"7\"><span class=\"text-only\"> </span></span></strong></div>\n<div data-lark-html-role=\"root\"><strong><span class=\"text-only\" data-eleid=\"7\"><span class=\"text-only\"><meta charset=\"utf-8\"><span class=\"text-only\" data-eleid=\"10\">Select the Worry-Free Shopping option on the cart or checkout page.</span></span></span></strong></div>\n<br><span class=\"text-only\" data-eleid=\"10\"><span class=\"text-only\"></span></span>\n<div data-lark-html-role=\"root\"><strong><span class=\"text-only\" data-eleid=\"13\"><span class=\"text-only\">Notes:</span></span><span class=\"text-only\" data-eleid=\"12\"><span class=\"text-only\"> </span></span></strong></div>\n<div data-lark-html-role=\"root\"><span class=\"text-only\" data-eleid=\"15\"><span class=\"text-only\">1. The coverage period is 90 days from the date of order shipment.</span></span><span class=\"text-only\" data-eleid=\"14\"><span class=\"text-only\"> </span></span></div>\n<div data-lark-html-role=\"root\"><span class=\"text-only\" data-eleid=\"17\"><span class=\"text-only\">2. Return shipping insurance covers shipping fees for returns or exchanges within 120 days from the date of order receipt.</span></span><span class=\"text-only\" data-eleid=\"16\"><span class=\"text-only\"> </span></span></div>\n<div data-lark-html-role=\"root\"><span class=\"text-only\" data-eleid=\"19\"><span class=\"text-only\">3. Orders over $5,000 are not eligible for this benefit.</span></span><span class=\"text-only\" data-eleid=\"18\"><span class=\"text-only\"> </span></span></div>\n<div data-lark-html-role=\"root\"><span class=\"text-only\" data-eleid=\"20\"><span class=\"text-only\"></span></span><br></div>\n<div data-lark-html-role=\"root\"><span class=\"text-only\" data-eleid=\"22\"><span class=\"text-only\">For detailed coverage and usage instructions, please refer to the </span></span><a rel=\"noopener noreferrer\" class=\"link rich-text-anchor __anchor-intercept-flag__ text-content-link\" data-eleid=\"23\" data-lark-is-custom=\"true\" href=\"https://www.soundcore.com/guide-to-using-free-return-shipping\" data-lark-link=\"true\" target=\"_blank\">Guide to Using Free Return Shipping</a><span class=\"text-only\" data-eleid=\"24\"><span class=\"text-only\">.</span></span></div>\n</div>\n</div>\n<p>&nbsp;</p>",
  "handle": "shipping-policy",
  "title": "Shipping Policy",
  "url": "https://checkout.shopify.com/51637616830/policies/22204547262.html?locale=en"
}